Quality Management Systems A Practical Guide [Hardcover]

Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.
The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.
This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes:
oThe Handle - Management's Commitment to Transformation
oThe Neck - Management's Education
oProng One - Daily Management
oProng Two - Cross-Functional Management
oProng Three - Policy Management
Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.A Quality Management System
Purpose of this Chapter
Dr. Deming's Theory of Management
Paradigms
Japanese Total Quality Control
A Model for Quality Management
Summary
The Handle: Management's Commitment to Transformation
Purpose of this Chapter
Starting Quality Management
Responding to a Crisis
Creating a Crisis
Creating a Vision
Initiating Action for the Transformation
Retaining Outside Counsel
Window of Opportunity Opens
Collecting Data to Develop a Transformation Plan
Planning the Transformatiol“„