- Extending the scenario method beyond interface design, this important book shows developers how to design more effective systems by soliciting, analyzing, and elaborating stories from end-users
- Contributions from leading industry consultants and opinion-makers present a range of scenario techniques, from the light, sketchy, and agile to the careful and systematic
- Includes real-world case studies from Philips, DaimlerChrysler, and Nokia, and covers systems ranging from custom software to embedded hardware-software systems
Preface.
Biographies and Photographs.
Part I: Overview.
Chapter 1. Introduction: Scenarios in System Development.
Chapter 2. Scenario-Based Approaches.
Part II: Scenarios through the System Life-Cycle: Techniques.
Chapter 3. Scenarios in Requirements Discovery.
Chapter 4. Scenarios for Innovation: Developing Scenario-Based User Needs Analysis (SUNA).
Chapter 5. Running a Use Case/Scenario Workshop.
Chapter 6. Alternative World Scenarios to Assess Requirement Stability.
Chapter 7. Negative Scenarios and Misuse Cases.
Chapter 8. Authoring Use Cases.
Chapter 9. Systematic Scenario Walkthroughs with Art-Scene.  
Chapter 10. The Role of Scenarios in Contextual Design: From User Observations to Work Redesign To Use Cases.
Chapter 11. A Scenario-Based Design Method Human-Centred Interaction Design.
Chapter 12. Use Case-Based Software Development.
Chapter 13. User Stories in Agile Software Development.
Chapter 14. Use Cases, Test Cases.
Chapter 15. Project lc'
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