Service Science, Management and Engineering Education for the 21st Century [Paperback]

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME)  Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.

Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrows graduates to work in an expanding services economy.

Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering  Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

Preface.- Executive Summary.- Conference Summary: A View from Palisades.- SSME Discipline: Legitimizing SSME in Academia: Critical Considerations and Essential Actions.- Holistic Trinity of Services Sciences: Management, Social, and Engineering Sciences.- SSME, Operations Research and Education.- A Designers View of SSME.- SSMELets Not Forget About Customers and Revenue.- Psychology of the Experience: The Missing Link in Service Science.- Challenges of Industrial Service Business Developmenl“.