Social Media for Government Services [Paperback]

This book highlightsstate-of-the-art research, development and implementation efforts concerningsocial media in government services, bringing together researchers andpractitioners in a number of case studies. It elucidates a number ofsignificant challenges associated with social media specific to governmentservices, such as:  benefits and methods of assessing; usability andsuitability of tools, technologies and platforms; governance policies andframeworks; opportunities for new services; integrating social media with organisationalbusiness processes; and specific case studies. The book also highlights therange of uses and applications of social media in the government domain, atboth local and federal levels. As such, it offers a valuable resource for abroad readership including academic researchers,practitioners in the IT industry, developers, and government policy- anddecision-makers.

SocialMedia in Government Services: An Introduction.- Use of Social Media forInternal Communication: A Case Study in a Government Organisation.- SocialMedia Policy in Turkish Municipalities: Disparity between Awareness andImplementation.- Detecting Bursty Topics of Correlated News and Twitter forGovernment Services.- Gamification on the Social Web.- A Lexical Resource forIdentifying Public Services Names on the Social Web.- Multi-Hazard Detection byIntegrating Social Media and Physical Sensors.

Dr Surya Nepal is a Principal Research Scientist at CSIRO Data61,where he leads the distributed system research team. His main research interestis in the development and implementation of technologies in distributed systemsand social networks, with a focus on security, privacy and trust. He obtainedhis PhD from RMIT University, Australia. At CSIRO, he undertook research inmultimedia databases, web services and service oriented architectures, socialnetworks, security, privacy and trust in collaborative environmentsl³!