Social Skills at Work [Paperback]

This book goes beyond the dos and don'ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of professional relationships. Exercises and case studies are used to pinpoint unsatisfactory aspects of the reader's relationships with colleagues, bosses, students and clients.Introduction to the Series.

Foreword.

Introduction.

1. What are social skills?

2. How well do you know your social self?

3. How well do you know those you work with?

4. Effective communication.

5. Managing change.

Conclusion.

Index.

David Fontana is Senior Lecturer in Educational Psychology at University College, Cardiff. He has an international reputation as an educationist and psychologist with extensive first-hand experience as a teacher in primary and secondary schools and as a teacher trainer. He is the author of Personality and Education and Psychology for Teachers, and the editor of Behaviourism and Learning Theory in Education.

• How well do others know you?
• How well do you know the people you work with?
• What can you do to improve your social skills?

Social Skills at Work goes beyond the do's and don'ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of professional relationships. Important factors range from social judgments, attributing motives, stereotyping, leadership and assertiveness to interviewing errors, active listening, offering help, breaking bad news and handling angry confrontations.

Exercises and case studies from different professional situations are used throughout to help readers identify and examlC­