Successful Packaged Software Implementation [Hardcover]

Successful Packaged Software Implementation guides IT departments through the selection and implementation of packaged software, pointing out potential pitfalls and how to avoid them. Offering a step-by-step approach, this volume begins with an assessment as to whether packaged software is the correct solution. It then analyzes the product selection and contract negotiation processes before addressing the technical details of installation and configuration.

Although focusing primarily on acquiring, installing, and implementing applications software (the most complex category of software from an IT manager's viewpoint) this book also is applicable to shrink-wrapped and system software.

About The Author
With more than 30 years of experience in IT, Christine B. Tayntor has worked in the life insurance, banking, and manufacturing industries as well as serving as a consultant. Her experience includes the implementation and maintenance of packaged software, the negotiation of IT contracts, and the outsourcing of both software development and support. The author of Six Sigma Software Development, she is also a frequent contributor to technical publications and a speaker at numerous conferences.PLANNING
Getting Started
The Packaged Software Dilemma
Types of Software
Target Audience
Implementation versus Installation
Is Packaged Software the Answer?
Criteria for Success
Reference

The First Steps
The Need for a Formal Selection Process
Step 1: Form the Selection Team
The Project Charter
Team Selection
The Team Leader
Facilitators
Outside Advisors

THE SELECTION PROCESS
Identifying Requirements and Potential Products
The Selection Process - Step 2: Identify and
Prioritize Requirements
Identifying Requirements
Functional Requirements
Technical Requirements
Vendor-Related Requirements