Total Quality in Radiology A Guide to Implementation [Hardcover]

Total Quality is a practical, proven approach to management that is successfully being applied throughout American industry-and more recently in health care organizations.
Total Quality in Radiology: A Guide to Implementation is designed to be used by the neophyte or experienced quality improvement practitioner. Written by two authors with extensive experience in departmental leadership, problem solving, and improvement programs, this new book provides the reader with a step-by-step, practical approach for implementing total quality in a radiology department.
The book covers all the principles of total quality and provides the basic tools necessary to begin and implement a detailed QI program.
For the administrator, there are examples of actual radiology improvement projects that have been implemented in U.S. hospitals-including successes and setbacks. Lessons learned and pitfalls are openly discussed.
For the radiologist, there is a fresh new look at quality from the customer's perspective-the patient and referring physician. Examples of programs in operation are provided as well as suggestions for other areas where radiology-initiated quality programs may have a positive impact on patient outcome.
This book has something for those who want relief from crisis management and wish to maintain an abiding commitment to an improved health care workplace.PART I: THE BASICS
1. Introduction to Total Quality Management
Introduction
Historical Perspective
Quality Assurance vs. Quality Improvement
Deming's 14 Points Applied to Radiology
2. Creating Purpose in the Radiologic Practice
Vision
Mission
Guiding Principles
3. Seeking Continuous Improvement
What the Customer Wants
Measurable Department Logistics
Measurable Radiologic Science
Summary
4. Defining Process and the TQM Method
The Basic Process
FOCUS-PDCA
Total Quality Improvement Iml³°