Veterinary Practice Management [Paperback]

The third revised edition of this comprehensive book continues to provide an essential source of information on practice management. It gives straightforward guidance to veterinary surgeons setting up in practice for the first time as well as being invaluable to established practitioners and staff keen to improve the efficiency of their business. Those preparing for the Certificate in Veterinary Practice Management will find it particularly helpful.

Written by recognised experts in their field, Veterinary Practice Management now includes new chapters on veterinary nurse clinics, pharmacy management, management accounts and staff appraisals. There is also new material providing information and advice on partnership contracts, business marketing and health and safety.

Author Biographies viii

1 Starting up in Practice 1
John Gripper

2 General Tips 7
John Bower

3 The Practice Premises 11
John Bower

4 The Pet Care Centre 17
John Bower

5 Client Meetings 19
John Bower

6 Involvement in the Local Community 23
John Bower

7 The Receptionist and the Nurse 26
John Bower

8 Veterinary Nurse Clinics 35
John Bower

9 The Veterinary Surgeon 39
John Bower

10 Staff Motivation 45
John Bower

11 Staff Training 49
John Bower

12 Staff Appraisal 52
John Bower

13 Interview Techniques 57
John Bower

14 Parl³V