When Talk Works Profiles of Mediators [Paperback]

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles.
—Roger Fisher, coauthor, Getting to Yes

Preface xiii

The Authors xvii

Introduction

Another Way to Settle Disputes: The Practice of Meditation 1
Deborah M. Kolb

Part One The Professionals

1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17
Kenneth Kressel

2 Patrick Davis: “To Bring Out the Best … To Undo a Little Pain” in Special Education Mediation 61
Susan S. Silbey

3 Howard Bellman: Using “Bundles of Input” to Negotiate an Environmental Dispute 105
Christine B. Harrington

4 William Hobgood: “Conditioning” Parties in Labor Grievances 149
Deborah M. Kolb

5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191
Austin Sarat

Part Two Builders of the Field

6 Albie M. Davis: Community Mediation as Community Organizing 245
Sally Englel#+